Your Consent

By submitting any Personal Information to Eigen or its service providers or agents, you agree that (i) we may collect, use and disclose such Personal Information in accordance with this Privacy Policy; and (ii) you or your representatives are authorized to provide us with the Personal Information. If you do not agree with the terms of this Privacy Policy, do not provide Eigen with any Personal Information.

Certain services can only be offered if you provide Eigen with Personal Information. Consequently, if you choose not to provide us with any required Personal Information, we may not be able to offer you certain services.

The Types of Personal Information We Collect

The types of Personal Information that Eigen collects from you depends upon the situation and the nature of the services that we provide you.

If you are an Eigen customer, we will collect Personal Information from you such as contact information, banking information and billing information, including credit card information if applicable. If required to provide a service to you or respond to a question by you, we may collect Personal Information regarding your end-user customer, such as your end-user customer's credit card number and expiration date, debit card number, name, address, telephone number, email address, and transaction details or history. We may collect details regarding your transaction history and services with Eigen. If you apply for a job with Eigen, we will collect Personal Information such as your resume and may collect further Personal Information regarding your application.

When you view the Eigen website, we use a website analysis program to obtain information such as the number of people who view the website, what pages of our website they visit, and what websites they came from. This information is used by us solely to assess the effectiveness of our website. We may also use web server logs to tell us the referring URL's that you came from. This is used to aid us in preventing and analyzing patterns of fraudulent behaviour.

If you are an Eigen customer and use a login id on our website, cookies are used as sessions id's to assist in site navigation.

Statistical information is collected and used on an aggregate basis. No Personal Information is associated with these statistics. This statistical information is used to help us to continue to provide the best services to our customers.

Why We Collect Your Personal Information

We understand that your Personal Information may be private, and therefore we only collect it for the following purposes:

1. To establish your requested services.

   For example, if you contact us to sign up for a service, we will collect Personal Information from you in order to set up the requested service and to establish the billing arrangement.

2. To maintain your services.

   For example, we may collect Personal Information about you or your end-user customer in order to provide you with your requested services, or if you have a question or require assistance with a particular transaction or service, we may collect Personal Information about you or your end-user customer in order to address the issue at hand or to verify your identity.

3. To provide you with ongoing information.

   For example, we may provide you with bulletins or updates regarding new services or features.

4. To better understand and meet the needs of our customers.

   For example, we may collect information regarding your product or transaction histories with Eigen.

5. To find new employees.

   For example, if you apply for a job at Eigen, we will collect your resume and possibly other Personal Information related to your application or interview.

When We May Disclose Your Personal Information

At Eigen we do not sell or rent your Personal Information. Personal Information that you provide us with may be disclosed to payment processors, financial institutions or other third parties only when such parties require the Personal Information to process your transactions.

Further, we may disclose your Personal Information when we are required to do so by law, such as pursuant to a court order, or when we are permitted to do so by law, such as in the collection of debts.

How We Store and Safeguard Your Personal Information

Eigen is committed to the protection and security of your Personal Information. Our security practices are reviewed on a regular basis and we employ current industry standard technologies to ensure the security of your Personal Information.

Electronic information is stored on secure servers maintained in a secure environment with limited access. Paper files are stored in locked filing cabinets and locked offices with limited access. When destroyed, paper files are shredded and electronically stored information is deleted.

Employees at Eigen are not provided with general access to Personal Information. Employees only have access to Personal Information if such access is necessary for the performance of their job. Further, all employees at Eigen are informed about the importance of security and Eigen's security practices.

Information provided to us over our websites is encrypted and protected with Secure Socket Layer (SSL) and encryption technologies.

How You Can Access or Amend Your Personal Information

You have the right to access your Personal Information that is held by Eigen, subject to certain exceptions set out by law. These exceptions in which Eigen is not required to provide you with access to your Personal Information include, but are not limited to, situations where the Personal Information is protected by solicitor-client privilege, the Personal Information is commercially sensitive, or the disclosure of the Personal Information would reveal Personal Information about another individual.

If you would like to access your Personal Information, please make a written request to Eigen's Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please provide us with specific details of the information you are seeking. We may require further information to verify your identity for the request. We may charge you a minimal fee for providing the personal information, in which case we will first advise you of the fee and confirm if we should proceed with the request.

If you would like to amend your Personal Information, please provide the amended information to Eigen's Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. Eigen's Privacy Officer does not wish to receive unsolicited messages.

Changes to this Privacy Policy

Eigen reserves the right to change this Privacy Policy at any time and from time to time. If we do change this Privacy Policy, we will post the changes on our website.

Questions or Concerns

If you have any questions or concerns regarding this Privacy Policy, please contact Eigen's Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it..